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Online Casino Canada 2026 Mafia Casino – up to C$5,000 + 200 Free Spins
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Contact Us

How to Reach Us

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Live Chat

The fastest way to get help. Connect with our support team in real time through the chat widget on any page.

● Available 24/7
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Email Support

For detailed inquiries, account issues, and documentation requests. We respond within 24 hours.

support@mafia-casino-official.ca
Response within 24 hours
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Responsible Gaming

Dedicated team for self-exclusion requests, limit changes, and responsible gaming support.

rg@mafia-casino-official.ca
● Priority Response

Specialized Email Contacts

For faster routing, use the appropriate email address based on your inquiry type:

Response Times

Our team aims to respond to all inquiries as quickly as possible. Typical response times by channel:

< 2 minLive Chat
< 24 hrsEmail Support
PriorityResponsible Gaming

For urgent responsible gaming requests (self-exclusion, account lock), please use Live Chat for immediate action. Email requests for self-exclusion are processed within 24 hours.

Company Information

Operator: NovaForge LTD

License: Anjouan Gaming Board — License No. ALSI-152406028-FI2

Related Brands: RoboCat, Cashed, BigClash

Platform Availability: Canada (excluding Ontario)

Minimum Age: 19+ (most provinces) / 18+ (select provinces)

Mafia Casino is currently not available in Ontario. If you are accessing from Ontario, your connection will be automatically blocked. For questions about jurisdiction availability, contact our support team.

Frequently Asked Questions

How do I verify my account (KYC)?
Submit your proof of identity, address, and payment method via email to payments@mafia-casino-official.ca or through the account dashboard. Verification takes 24–72 hours (up to 10 business days in complex cases).
My withdrawal is delayed — what should I do?
First, confirm your KYC is complete and that you have met all wagering requirements if a bonus was active. Then contact our payments team with your transaction ID. Most delays are resolved within 1–3 business days.
How do I self-exclude or set a deposit limit?
Contact our Responsible Gaming team via Live Chat or email rg@mafia-casino-official.ca. Self-exclusion is processed immediately upon request. Deposit limit reductions take effect instantly; increases require a 24-hour cooling-off period.
I forgot my login password — how do I reset it?
Click "Forgot Password?" on the login page, enter your registered email, and follow the reset link sent to your inbox. If you don't receive the email within 5 minutes, check your spam folder or contact live chat support.
Can I access Mafia Casino from Ontario?
No. Mafia Casino is not licensed by the AGCO or iGO and is geo-blocked for Ontario IP addresses. Ontario residents cannot register or access the platform.
How do I close my account permanently?
Contact our support team via Live Chat or email support@mafia-casino-official.ca with your account details and your request to close. Any remaining balance will be returned to your registered payment method after verification.
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