Our Commitment to Responsible Gaming
At Mafia Casino, we believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. We are dedicated to providing comprehensive tools and support for all players, ensuring that gaming remains a positive experience. If you ever feel that gambling is negatively affecting your life, please use the tools available to you or seek professional help.
Mafia Casino operates under the Anjouan Gaming Board license (ALSI-152406028-FI2) and strictly adheres to responsible gambling standards. Our responsible gaming program includes a full suite of player protection measures available at all times through your account dashboard or by contacting customer support.
Please note: Mafia Casino is not available in Ontario. Players must be 19+ in most Canadian provinces (18+ in some regions) to register and play.
Responsible Gaming Tools
We provide several tools to help you maintain control over your gaming activity. All tools can be activated by contacting our support team via live chat or email.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. Limits take effect immediately when reduced and after a cooling-off period when increased.
Time-Out Periods
Take a short break from your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in or make deposits.
Self-Exclusion
Exclude yourself from gambling for an extended period — from several months to permanent exclusion. Contact support to activate this immediately.
Reality Checks
Set reminders that notify you of how long you've been playing. These pop-up alerts help you stay aware of time spent gambling.
Loss Limits
Set a maximum amount you're willing to lose in a given time period. Once reached, you will be unable to continue wagering until the limit resets.
Account Closure
If you wish to permanently close your account, contact our support team. Your account data will be retained as required by law.
Signs of Problem Gambling
It's important to recognize the warning signs of problem gambling early. If any of the following apply to you or someone you know, we strongly encourage reaching out for help:
- Spending more money or time gambling than you can afford
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying to friends or family about gambling habits
- Chasing losses — continuing to gamble to win back money already lost
- Neglecting work, relationships, or health because of gambling
- Feeling guilt or shame after gambling sessions
- Unable to stop or reduce gambling despite wanting to
Minor Protection
Mafia Casino strictly prohibits underage gambling. We require all players to verify their age during the KYC process. Players must be 19+ in most Canadian provinces (18+ in certain regions).
If you share your device with minors, we strongly recommend using parental control software to restrict access to gambling websites. You should also never share your account credentials with anyone, especially children.
Recommended Parental Control Tools
Consider using the following tools to prevent underage access: Net Nanny, Bark, Qustodio, or built-in parental controls available on iOS and Android devices. These tools allow you to block specific websites and limit screen time.
Support Organizations
If you or someone you know needs help with gambling-related issues, the following organizations provide free, confidential support in Canada:
Free online support, live chat, and forums for anyone affected by problem gambling. Available worldwide.
A fellowship of men and women who share their experience and support each other in recovering from gambling problems.
National organization providing resources, helplines, and local support groups across all Canadian provinces.
Canadian organization dedicated to problem gambling prevention with educational resources and self-assessment tools.
Ontario-based organization offering treatment programs, research, and public education on addiction and mental health.
24/7 helpline connecting Canadians to addiction and mental health services: 1-866-531-2600.
Self-Assessment
Not sure if your gambling habits are healthy? Take a moment to answer these questions honestly:
- Do I gamble more than I intended to?
- Do I feel a need to increase my bets to maintain excitement?
- Have I tried to stop gambling but couldn't?
- Do I gamble to relieve stress or escape problems?
- Have I ever lied about my gambling to family or friends?
- Has gambling caused financial problems for me or my family?
If you answered yes to two or more of these questions, we recommend speaking with a professional gambling counselor. Use our self-exclusion tools and reach out to one of the organizations above.
To activate any responsible gaming tool immediately, contact our 24/7 live chat support or email our dedicated responsible gaming team. All requests are handled with complete confidentiality and care.